Descripción del puesto
The Technical Trainer will develop and deliver engaging in-person and virtual training material on PagerDuty products and practices to existing customers. In this role, you will collaborate with team members and subject matter experts to create course outlines and course content, and then deliver them virtually or in-person. The Technical Trainer will also be responsible for reviewing existing content in conjunction with student feedback, and working with team members to identify areas for improvement. The goal of the individual in this role is to ensure successful management of assigned training sessions that result in product adoption, and position PagerDuty as a thought leader in the Operations Cloud space.
Responsibilities:
- Engage with assigned customers on optimal learning paths for their organization and define custom training needs
- Deliver instructor-led (in-person or virtual) classroom training to end-users, partners, and internal stakeholders on a regular basis
- Deliver engaging and informative webinars on a recurring basis
- Assist in developing and maintaining technical training content, lab exercises, presentations, take-home materials, and other accompanying educational content
- Design and develop engaging course content/assets and learning activities for virtual, in-person, and eLearning modalities with continuous improvement cycles
- Communicate with our Customer Success, Support, Sales, Professional Services, and Product teams to identify popular training concepts to develop and deliver
- May be asked to write instructional content for eLearning product training courses
Requisitos
Skills and Qualifications
- 1-3 years of experience supporting customers to adopt and engage with a SaaS product
- Experience navigating APIs
- Ability to explain complex technical concepts in a manner that is easy to understand and audience-appropriate
- Demonstrated experience creating and implementing in-class exercises that incorporate real-world application and stimulate learner participation
- Demonstrated experience facilitating virtual and in-class training to learners with differing levels of ability and experience
- Proficiency in Google Slides and Zoom
- Ability to pick up technical concepts quickly
- Excellent oral presentation, interpersonal communication, and writing skills
Nice to Haves
- Experience with ITSM tools such as ServiceNow
- Experience with Project Management tools
- Demonstrated understanding of DevOps and IT alerting concepts
- General understanding of Adult Education practices and principles
Beneficios
- Competitive salary
- 100% remote work
- Workspace setup bonus $400 USD gross
- Bonuses in September and December, $300 USD gross each
- Company laptop
- Floating day (Ex: Birthday off)
- 20 working days of vacation after the first year of employment
- 6 paid days off (PTO’s)
- English Online Training
Additional Programs:
- USD $500 if you bring a new employee using our referral program
Detalles
Nivel mínimo de educación: Universitario (Graduado)
Nosotros
Welcome to Variacode! We're not your typical staffing company. Deeply rooted in the IT scene, we're all about matching the right tech folks with businesses that'll love their skills just as much as we do. Think of us as the tech-savvy friend who always knows someone for that specific job you need to fill.
Our team? A melting pot of talented individuals from all walks of life. This diversity isn't just a buzzword for us – it's what fuels our fresh, out-of-the-box approach. It’s how we consistently come up with nimble solutions that old-school firms wouldn't even think of.
We're passionate about connecting bilingual Latin American IT pros to opportunities where they can shine. And we're equally enthusiastic about helping businesses tap into this pool of talent, driving efficiency without breaking the bank.
So, if you're seeking a dynamic, agile, and downright cool place that values every shade of talent, Variacode is where you want to be. Let's shake things up together in the IT staffing world!
