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Why We Need You

We are looking for a Renewals Manager to support a growing sales and customer success organization as part of his or her daily responsibilities. We pride ourselves on providing amazing support to our rapidly growing customer base. You will be working within a strong team environment and responsible for selected customer renewals and ensuring revenue retention.

Working within an established territory, you will liaise with customers daily by phone and email. Working towards a financial quarterly renewal target, you will have a chance to create strong relationships putting you in an excellent position for increased commission and promotional opportunities.

How You Impact Our Vision

• Prepare and execute quarterly renewal plans.
• Use data to understand the level of adoption and assess the risk in renewing existing contracts.
• Engage customers over the phone and by email to understand the current status, address issues and ensure on-time renewals
• Track and report on key metrics for renewals
• Accurately forecast sales activity in Salesforce
• Work and handle a monthly and quarterly renewal and net retention quota
• Communicate risk clearly and take the lead in developing resolution strategies
• Provide executive management with complete transparency to renewals and solicit executive involvement as required
• Understand software products and be able to sell their value
• Maintain activities, next steps, and clear close plans for all renewals in the next 90 days
• Work closely with Enterprise Account Managers to develop plans to partner on goals
• Identify upsell opportunities and partner with the sales team to drive upsells as part of renewal.
• Partner with internal teams to address at-risk renewals and drive success.
• Serve as an internal project manager to address customer issues and ensure on-time renewal.

Requisitos

• 6 + years of experience
• You have excellent written and verbal interpersonal skills
• You have prior experience working with customers in a quota-carrying role
• Experience developing Customer relationships in a renewals team, as an account manager, inside sales, Customer Success Management, renewal sales, or direct response role in the past
• You work well under pressure, are a results-oriented individual, and a team player
• You are well versed in Salesforce or managing sales cycle through a CRM
• Ability to use data to understand customer adoption and risk
• Experience with SaaS subscription revenue model and sales processes
• Ability to multi-task, prioritize, and manage time effectively
• Be hardworking, have a track record of success, and demonstrate a drive for achievement
• Previous experience working with renewals is a plus
• Early shift

Beneficios

• Competitive salary
• 100% remote work
• Workspace setup bonus $400 USD gross
• Bonuses in September and December, $300 USD gross each
• Company laptop
• Floating day (Ex: Birthday off)
• 20 working days of vacation after the first year of employment
• 6 paid days off (PTO’s)
• English Online Training

Additional Programs:

• 5% sales commissions if you bring a sales opportunity, and the opportunity is won.
• USD $500 if you bring a new employee using our referral program.